Betkhala's Privacy Policy — Your Data, Your Rights

Welcome to Betkhala. This Privacy Policy ("Policy") applies to all users in Bangladesh and explains how Betkhala collects, stores, uses, and protects your personal information. By using the betkhala.ws website or mobile application, you are considered to have accepted this Privacy Policy.

Betkhala believes your personal data is a valuable asset and protecting it is both our ethical and legal responsibility. We never sell your information to advertisers or third parties. Our privacy policy is fully transparent and written in plain, straightforward language — no complex legal jargon.

This policy is developed in accordance with international GDPR (General Data Protection Regulation) standards. Betkhala may update this policy at any time — registered members will be notified in advance of any changes.

Betkhala collects various types of information from you — some provided directly by you, some collected automatically. Below is a detailed breakdown of what data is collected and why.

Betkhala collects information through various methods. You will be fully informed about each of these methods and may request to limit data collection at any time.

Directly Provided Data: When you register on Betkhala, complete KYC, make a payment, or contact our support team, you provide information directly. We use that information only for the purpose it was given.

Automatically Collected Data: When you use the Betkhala website or app, certain information is collected automatically — such as your IP address, device type, browser details, and usage patterns via cookies.

Information Received from Third Parties: During payment verification, transaction confirmation details are received from bKash, Nagad, or Rocket. This is used solely to verify payments and is exchanged through secure channels.

• Direct data collection via registration form
• Browsing data via cookies and web beacons
• Device sensor and log data during app use
• Transaction confirmation from the payment gateway
• Live chat and email conversation records

Betkhala uses your data only for defined purposes — never beyond what is necessary. Each purpose is clearly outlined below.

• Account Management: To create, verify, manage, and secure your account.
• Payment Processing: To ensure accurate processing of deposits, withdrawals, and bonus payments.
• Customer Support: To quickly resolve your questions, complaints, and issues.
• Security & Fraud Prevention: To detect unusual activity and keep your account secure.
• Legal Compliance: To maintain records required for compliance with applicable laws and regulations.
• Service Improvement: To analyze and improve our services for a better experience.
• Contact: To send important updates, promotional offers, and notifications (with opt-out available).
• Responsible Gaming: To detect unusual betting patterns and provide timely support to members.

Betkhala never sells your personal data or shares it with third parties for advertising purposes. However, there are specific circumstances where certain data may be shared — these are clearly outlined below.

Payment Provider: Only the information necessary to complete transactions is shared with mobile banking providers such as bKash, Nagad, and Rocket.

Technology Partners: Limited data may be shared with trusted technology service providers who operate the Betkhala website and app. These partners are bound by Betkhala's privacy policy.

Legal Authorities: Under Bangladeshi law, we are legally obligated to share information when required by a valid government or legal authority request. In such cases, we disclose only the minimum data necessary.

Never shared: Your data is never shared with advertisers, data brokers, social media platforms, or any third party for commercial purposes.

Betkhala uses industry-leading security technology to protect your data. Our multi-layered security architecture ensures that even if one layer is compromised, your data remains protected by the rest.

• 256-bit SSL/TLS Encryption: All communications between the website and app are encrypted. When you see "https" in your browser's address bar, your connection is secure.
• Two-Factor Authentication (2FA): Account security is enforced through mandatory OTP verification for login and withdrawals.
• Encrypted Database: All stored data is secured with AES-256 encryption. Direct database access is strictly limited and audited.
• Real-Time Monitoring: Our automated 24/7 system detects any unusual activity and triggers an immediate alert.
• Regular Security Audits: Regular penetration testing and security audits conducted by independent third-party experts.
• Restricted Access: Only authorized personnel may access specific data — and every access is logged.

The Betkhala website and app use cookies to enhance your experience. Cookies are small text files stored in your browser that recognize you and make future logins easier.

You can manage or delete cookies at any time through your browser settings. Note that disabling essential cookies may affect the functionality of certain site features.

Under Betkhala's Privacy Policy, you have several important rights regarding your personal data. These rights are upheld in accordance with international GDPR standards.

• Right to Know: You can request to know what data we hold about you and how we use it — at any time.
• Right to Rectification: If any of your information is incorrect, you can update it through your account settings or by contacting our support team.
• Right to Erasure: When closing your account, you may request that your personal data be deleted (excluding information we are required to retain by law).
• Right to Restrict Processing: You can request that we temporarily pause processing your data for specific reasons.
• Right to Data Portability: You may request an export of your data in a machine-readable format.
• Right to Object: You can object to your data being used for marketing or profiling purposes.

Betkhala does not retain any data longer than necessary. A specific retention period is defined for each type of information.

Once the retention period expires, data is automatically deleted or anonymized securely.

Betkhala strictly refrains from providing services to anyone under 18. We do not knowingly collect or process data belonging to minors.

Age is verified at registration and re-verified via national ID during the KYC process. If a minor's data is collected by mistake, a parent or legal guardian may contact us and we will promptly delete the data and close the account.

Betkhala may update this Privacy Policy from time to time. If changes are made, we will notify registered members in advance via email or SMS. For significant changes, at least 14 days' notice will be provided.

Each update will change the "Last Updated" date at the top of the page. Continued use of the platform after a new policy takes effect will be considered acceptance of that policy.

• All changes will be published on the betkhala.ws/privacy-policy page.
• Email and SMS notifications will be sent for major policy changes.
• Archived versions of previous policies are available upon request.
• If you object to the updated policy, you may close your account and request deletion of your data.

For any questions, concerns, or requests regarding our Privacy Policy, our dedicated privacy team is always here to help.

• Email: support@betkhala.ws
• Live Chat: Via the Betkhala website or app, 24/7
• Response Time: 48 hours for general requests, 24 hours for urgent matters